Location Information Policy

We collect your real-time location when you use TheVanApp:

• Customers: To identify your pickup location, show nearby drivers, and provide accurate delivery tracking.
• Drivers/Partners: To show availability, assign bookings, and provide navigation support. For drivers, precise GPS location data is collected when the driver is in “Active” mode, including in the background when the app is minimized during active jobs.

Location may be collected through GPS, Wi-Fi, mobile network signals, or manual entry of pickup/drop-off addresses.

We use location data to:

• Match Customers with the nearest available Driver/Partner.
• Provide live tracking and estimated arrival times.
• Enhance safety, fraud prevention, and route optimization.
• Improve our services through aggregated, anonymized analytics.
• For drivers, location is tracked in the background using a foreground service even when the app is minimized during active jobs. GPS coordinates are transmitted to our servers every 10 seconds. This data is also used for geofencing to automatically detect driver arrival at pickup and delivery zones and update job status accordingly.

• With Drivers/Partners: Customers’ pickup and drop-off points are shared only with assigned Drivers.
• With Customers: Drivers’ real-time location is shared with Customers during an active booking.
• With Third Parties: Service providers such as map/navigation tools (e.g., Google Maps, Apple Maps).
• With Authorities: Only if legally required.

• We retain precise location data only as long as necessary to provide the service (e.g., until a trip is completed).
• Aggregated or anonymized location data may be kept longer for analytics, safety, or compliance reasons.

• You may control location permissions in your device settings.
• Disabling location may affect the functionality of TheVanApp (e.g., we may not be able to assign a Driver or track deliveries).
• Drivers can stop all location tracking by going offline in the app.
• By using the App, you consent to our collection and use of your location data as outlined in this policy.

• Location data is transmitted using secure encryption.
• We limit access to location information to authorized personnel and drivers directly involved in fulfilling bookings.

For questions about this policy, contact us at privacy@thevanapp.com.