Asergis Group Helpdesk offers a comprehensive telephone and e-mail based technical support service.

Hours of Cover 24 hrs * 7 days a week
Asergis Normal Support - 9am to 5pm Monday to Friday
Asergis Extended Support - 8am to 7pm Monday to Friday
Asergis 24/7 Support - 24 Hours a day, 7 days a week

Asergis support service customer's benefit from our centralised call logging system. The call centre controls all maintenance requests and ensures that correct escalation procedures are followed promptly. Customers can be provided with comprehensive service reports, directly from the call system.

This covers all aspects of our VPN Network Client Support Service.

VPN Network Support

Asergis standard SLA service offers guaranteed maintenance 24 hours a day, 7 days a week - with a mean time to repair of two hours. With in-built resilience in the network many problems can be rectified remotely from the operations centre.

Asergis provides 24x7 network monitoring and customer service to fix problems quickly, any time, nationwide. Our technicians call you about network problems, and advise you about the solutions on which they are working, this is usually before you realise that a problem exists. If you notice things aren't working correctly, your technical staff have one telephone number to call to get problems fixed. Asergis VPN customers also receive ongoing configuration management. This extra level of proactive support helps you plan for your company's growth and continued data needs.

End User Support

Asergis offers optional support for dial in users. Our 24x7 customer support service helps with the implementation, and day-to-day problems encountered by remote workers.

Asergis VPN is backed by a stringent service level agreement. The agreement covers both dial and dedicated VPN access, ensuring the highest possible quality for your service.