Do you take any other method of payment besides a credit card?
No, Currently we do not take any other form of payment. We are working on accepting Paypal payments.
What kind of Credit Cards do you accept?
Asergis currently accepts American Express, MasterCard and Visa cards. Credit/debit cards with the logo of one of these providers are also accepted.
Do you accept Credit Cards issued outside UK?
Currently, Asergis phone service only accepts credit cards with a UK billing address as a form of payment.
How do I change my credit card information and billing address.
Please contact accounts@asergis.com for further assistance.
How do I cancel the subscription of Asergis Service?
Please contact accounts@asergis.com before your next billing cycle starts.
What taxes do you charge?
Asergis collects a 17.5 percent VAT on all service charges.
What if there is a problem with my credit card?
If your automatic monthly credit card payment cannot be processed for any reason, we will notify you immediately by email.
- If payment is not received after ten days, your outbound calling service will be suspended for 10 days.
- If your payment is not received after 20 days, your service will be suspended entirely pending complete and full payment of any and all outstanding account charges.
- If after 30 days, your account balance has not been paid in full your account will be deactivated. You will be charged a £9.99 reactivation fee.
- After 60 days, the account will be terminated. If your account is terminated, you will have to re-subscribe to our service.
Can I change my rate plan at any time?
You can change your rate plan at no additional charges. To change your plan contact accounts@asergis.com
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